Getting set up
Nobody wants to retype their workforce into a new system. Setup is designed so you don't, and it's done with you rather than left as homework.
Bulk import, not data entry
Workers and clients come in by CSV. You download a template with the exact columns, fill it from the spreadsheets you already run, and upload. Include email addresses and the import can create logins and send welcome invites in the same step; people with only a mobile number are recorded without a login and can get one later. A whole workforce lands in minutes.
The matrix and the requirements
Your competency list goes in next: which tickets renew, which are one-off, exactly as your operation names them. Then each client site gets its requirements, the competencies anyone rostered there must hold, plus any role-level extras. This is the part worth doing carefully, because it's what the booking checks enforce from then on. We configure it with you during onboarding.
Your brand on it
Your logo and accent colour go on the portals and the emails, so what your workers and clients see carries your identity. It's your operation, Mustr is just the machinery.
Training on your real data
Your team is shown how to run the system on your actual roster, not a demo dataset: building shifts, handling requests, verifying certs, chasing expiries. By go-live the office has already done the daily loop with someone alongside.
What it costs and how long it takes
All of the above is the one-time setup fee, $3,850 GST included, spreadable over your first few months (any balance still owing is due if you cancel before it's paid). Timeline depends mostly on the state of your data, and we agree it together up front. From there your plan runs month to month, and you can cancel at any time. Book a demo and bring your messiest spreadsheet.